Community Volunteerism and Social Support in Neighbourhood Community: Implications for Community Social Work Practice in Kg. Medan, Selangor, Malaysia

Abstract

Rukun Tetangga (RT) or community neighbourhood is frequently regarded as a means of fostering unity and ensuring neighbourhood security; however, its role as a space for community social work that builds social support has received limited empirical attention. Based on a qualitative study of RT in Kg. Medan, Selangor, this article discusses how community volunteerism, social support and neighbourhood networks function in strengthening the well-being of a multi-ethnic urban community. Data were collected using semi-structured interviews with 14 informants chosen through purposive and snowball sampling. The findings indicate that RT functions as a community support system through three primary mechanisms. First, voluntary involvement is driven by social responsibility, personal satisfaction, and support from family and friends. Second, bonding and bridging relationships enable residents to build closeness, inter-ethnic cooperation and neighbourhood assistance. Third, linking relationships with government agencies, non-governmental organisations and local leaders expand community access to resources, assistance and social programmes. Nevertheless, leadership, financial and infrastructural challenges limit the effectiveness of RT as a platform for social support. This article indicates that RT is an essential form of informal community social work practice in Malaysia, particularly in terms of enhancing grassroots communities' well-being, resilience, and solidarity.